Overview

This article explains how to check the status of your account verification on the platform. It guides you through accessing the verification section in Account Settings, understanding the different verification statuses, and what actions to take if your verification is invalid or declined. This ensures you know your account standing and what steps to follow to complete verification successfully.

Accessing Your Verification Status

Go to the user menu and click the “Account Settings” button or visit the account details page directly.

Locate the “Account Verification” section on the Account Settings page.

Understanding Verification Statuses

Pending: Your verification is being reviewed and can take up to 10 business days to process.

Approved: Your verification is successful. You can now withdraw funds and make purchases on the Marketplace.

Invalid: More information or corrected documents are required. See below for how to re-submit.

Declined: Your account is under investigation for potential issues. Refer to the terms of service and next steps below.

What to Do If Your Verification Is Approved

Congratulations on your successful verification! You now have full access to withdraw earnings and complete marketplace transactions. Any changes to your verification status will remain visible in your Account Settings.

If Your Verification Is Marked Invalid

• Reason: This happens if your submitted documents are incomplete or additional information is needed.
• Next Steps:
  • Review comments from the verification team located at the bottom of the verification section.
  • Ensure the uploaded photos or scans of your documents are correct and clear.
  • Submit a new verification request with all required information.

If Your Verification Is Declined

• Reason: Declined verifications indicate potential breaches of the terms of service and the account is being investigated.
• Next Steps:
  • You cannot re-submit a verification request in this case.

Need Help?

If you have questions or require assistance regarding account verification status:

1. Contact Support with your username and detailed inquiry.