Game tracking issues occur either from the site error or player's misinformation.
Before reaching out to support, there are a few things you should make sure to check:
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Game Mode:
Check the Rules tab of the tournament. Does the listed game mode match the mode you played? -
Tournament Status:
Has the tournament ended, or is it still live? -
Score Update Time:
Have you waited enough time for your scores to track and update?
Please note that it may take some time for your scores to appear on the leaderboard. Estimated update times by game:
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Rocket League: Up to 60 minutes
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League of Legends: Up to 90 minutes
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Call of Duty: Warzone: Up to 60 minutes
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Fortnite: Up to 60 minutes
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Dota 2: Up to 60 minutes
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Brawl Stars: Up to 60 minutes
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PUBG: Up to 60 minutes
If you have confirmed that the issue is not due to misinformation and have waited the appropriate time, please contact our support team. When submitting your report, make sure to include:
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A clear description of the issue
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A link to the tournament
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Links to your match history (where applicable)
Our team will review your report and investigate the issue accordingly.